Frequently Asked Questions
Here we briefly answer the most frequently asked questions.
Nevertheless, we invite you to take note of our general conditions of sale which precisely define the methods of payment accepted, delivery times, methods of returning a product, etc.
GUARANTEES - PAYMENT
What are your guarantees ?
What are your means of payment ?
DELIVERY
What are your delivery times ?
Which countries can we deliver to ?
How do I follow the delivery of my package ?
Are the envelopes and payment discreet ?
ORDER
How do I get information ?
How to choose a size of clothing and underwear ?
Why doesn't my discount apply to the basket / the whole basket ?
I did not receive my password
I can't register
AFTER SALE
How to return a product (exchange, right of withdrawal)?
A product is missing from my order
OTHER QUESTIONS
Do you have a store and / or catalog ?
Will my personal data be kept confidential ?
An idea, a suggestion, a question ?
SMEICORP has been registered with the Perpignan Trade and Companies Register since 2007: RCS 489 807 107.
You benefit from the guarantee "satisfied or refunded" (see modalities in the general conditions of sale).
You can pay for your purchases by credit card securely using the Paybox Verifone payment system (learn more), company specialized in secure payment which is certified to PCI / DSS Standard.
Our customer service is there to answer your questions and suggestions. Our priority is to satisfy our customers
What are your means of payment ?
Payment is made to SMEICORP which has several shops including A Mes Amours
We offer secure payment by credit card without us having access to your bank details, it is done automatically on the computers of the company Paybox certified compliant with PCI / DSS Standard (learn more). Also, we accept payment by Paypal account.
What are your delivery times ?
The shipment of an order for products in stock, placed before 11:00 pm on a working day, is usually done the same day as soon as the payment is validated.
To this is added a delivery time which depends on the country of delivery (we send by Post Office with tracking). Please see Shipping cost and delivery times
Click HERE
Which countries can we deliver to ?
How do I follow the delivery of my package ?
Before shipment, you can find out the status of your order by logging into your Online Account, Orders section.
As soon as the order is shipped, a parcel tracking number is indicated on your Account and allows you to track the progress of your order.
Are the envelopes and payment discreet ?
All orders are shipped in classic boxes or discreet bubble envelopes, in the name of "SMEICORP" and do not contain any mention concerning their content or the name of the site. Similarly, all payments made on our site are credited on behalf of SMEICORP. Therefore, a debit in the name of SMEICORP will appear on your bank statement.
Please contact us by email Click HERE, sms, Whatsapp, Phone (number at the top of this page), by chat on a product page.
We will be happy to inform you as soon as possible.
How to choose a size of clothing and underwear ?
By consulting the description on the product page.
And the Size page can also be useful for you (Click HERE)
If you hesitate, contact us.
Why doesn't my discount apply to the basket / the whole basket ?
Discounts are not cumulative.
In addition, the discounts only apply to the amount of the order excluding promotions, excluding shipping costs.
Discounts can be personal, if this is the case, you must specify the email address you used to create your Account to benefit from it.
Finally, the reductions may be limited in time, remember to check their validity dates.
When you place your first order or if you have asked for a new password, a password is sent to you by email.
Please check your spam folder and add our email addresses to your address book: commande@amesamours.com and contact@amesamours.com
If you still have difficulties, contact us by SMS or telephone or chat from a Product page, thank you.
Registration is done when you order, after validation of the basket
If you encounter difficulties, contact us by SMS, Whatsapp or telephone or chat from a Product page, thank you.
How to return a product (exchange, right of withdrawal)?
For a size exchange, contact us by mail, SMS, Whatsapp or telephone or chat from a Product or email page, in order to reserve the desired product.
For a right of withdrawal, please consult our general conditions of sale (Click HERE), and follow the indicated procedure.
A product is missing from my order
Your order may have been sent in two packages due to the unavailability of one of the items, you can check it on the invoice accompanying your package. If this is not the case, please contact us as soon as possible.
Do you have a store and / or catalog ?
We only sell online. Given the constant renewal of collections and the frequent addition of new products, we do not publish a catalog.
Will my personal data be kept confidential ?
Yes. We guarantee total confidentiality, therefore your personal data (name, first name, address, email etc.) will never be transmitted to third parties without your prior authorization.
An idea, a suggestion, a question ?
Please let us know HERE.